Pottery Returns And Refunds


New Zealand orders typically take 3-9 days business days depending on your location, and shipping costs are:

  • Free for orders over $100
  • North island urban is $12
  • South island or rural is $16
All orders are sent from our site in Coromandel Town, New Zealand. We aim to dispatch your order within 2 business days.
All orders are shipped with New Zealand Post via a tracked service. You will receive an email with tracking information, allowing you to follow the delivery progress online.
Please note the provided shipping times are an estimate. Factors outside of our control such as weather events and supply chain disruptions may impact our usual delivery times.
Shipping costs will not be refunded for uncollected items.
Driving Creek does not ship pottery items purchased from our store internationally at this stage.

Returns and Refunds

Returns can be made up to 30 days after purchase of your order for items that have not been used. We do not offer exchanges, but if you would like an alternative item you can return your item, receive a refund and place a new order.

Driving Creek is not responsible for any damage or loss of returned packages and may not refund returns that are damaged. Therefore, we strongly recommend you use the supplied protective packaging your order was delivered in.
  • Driving Creek will provide a prepaid return label for approved returns.
  • Refunds will be made to the card used for the original purchase.
  • Refunds will be issued as soon as Driving Creek has received and fully processed the returned item(s).
  • Driving Creek will refund the cost of any item(s) we have sent you that are damaged during delivery.
Product Return Form

Circular Product Return and Discount

If any of our pottery breaks during its lifetime, you can send it to us and receive a 30% discount on the same item while we crush and reuse the broken item in our clay.

We will send you a protective envelope and prepaid return label with your newly purchased discounted pottery so you can easily mail the broken pottery back to us.

Submit a Broken Pottery Return and Discount Request here:

To safely put your broken pottery in the protective envelope:

  • Rinse any large dirty bits if possible.
  • Place the broken pottery on a towel and fold the towel over, then lightly break the pottery into smaller pieces using a mallet or hammer to reduce the length of sharp pieces.
  • Wrap the broken pottery in a layer of paper/newspaper and place in the protective envelope.
  • Attach the courier label to the protective envelope and send it back to us.
Circular Return Form