New Zealand orders typically take 3-9 days business days depending on your location, and shipping costs are:

• Free for orders over $100
• North island urban is $12
• South island or rural is $16

All orders are sent from our site in Coromandel Town, New Zealand. We aim to dispatch your order within 2 business days.

All orders are shipped with New Zealand Post via a tracked service. You will receive an email with tracking information, allowing you to follow the delivery progress online.

Please note the provided shipping times are an estimate. Factors outside of our control such as weather events and supply chain disruptions may impact our usual delivery times.

Shipping costs will not be refunded for uncollected items.

Driving Creek does not ship pottery items purchased from our store internationally at this stage.

Returns can be made up to 30 days after purchase of your order for items that have not been used. We do not offer exchanges, but if you would like an alternative item you can return your item, receive a refund and place a new order. 

Driving Creek is not responsible for any damage or loss of returned packages and may not refund returns that are damaged. We therefore suggest you use the supplied protective packaging, watch our how to pack your pottery video. 

• Driving Creek will provide a prepaid return label for approved returns.
• Refunds will be made to the card used for the original purchase.
• Refunds will be issued as soon as Driving Creek has received and fully processed the returned item(s).
• Driving Creek will refund the cost of any item(s) damaged during delivery.